Business Anywhere Blog

Mobilizing the Business and Business of Mobile

Content Discovery a Lucrative But Dangerous Place for Operators

leave a comment »

Qualcomm has an interesting take on the mobile content discovery market based on a survey it conducted recently in UK and US. The survey indicated that consumers were willing to make purchases on their mobile phones if the content was easy to find. The operators could provide more relevant content to mobile users using their location and other personal information but they have to tread lightly because too much use of personal content could be viewed as invasion of privacy and turn users off the service.

via GigaOM by Colin Gibbs on 11/17/09

Mobile network operators can boost data revenues by providing personalized apps and content experiences for their subscribers, according to a report released today by Qualcomm. But the carriers will have to walk a fine line between being helpful and being invasive as they try to take their customers by the hand.

According to the San Diego-based chip maker — which is touting Xiam, its mobile content discovery technology — 63 percent of users polled in the UK and U.S. said they’d spend more time accessing or purchasing content if the stuff they were looking for was easier to find. Four out of five respondents said difficulty obtaining content is “a major problem,” and users estimated they would spend an average of an hour more per week and $8 more per month on mobile data if their content was personalized.

Such difficulty is especially easy to appreciate given the ways most users search for content on their phones. The two most common ways to look for mobile content are using search engines or typing in URLs on the device, Qualcomm said — methods that can deliver headaches more quickly than they produce accurate search results.

There’s no question that discoverability is a huge problem on the mobile web, and carriers — with their established billing mechanisms and strong content partners — are indeed well positioned to help their users spend money. But they’re also likely to be seen as intrusive by some, and as flat-out invading users’ privacy if they try to target content by tracking user behavior and purchases. And they’re sure to be resented by some users who figure their mobile company already takes a big enough chunk of change every month. There are opportunities to subtly suggest content their users might actually pay for, but carriers will have to tread very gingerly as they approach those subscribers.

Written by dvdand

November 17, 2009 at 11:32 am

Posted in Uncategorized

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: